Shipping Policy

Shipping Times

At Buy CCTV Now, we aim to process and ship your order swiftly. Most orders are processed within 1-2 business days. Shipping times can vary based on your location and the chosen shipping method.

Shipping Methods

We offer various shipping options tailored to your needs, which will be presented during the checkout process. Please be aware that certain shipping methods may include restrictions or additional fees depending on your location.

Shipping Costs

Shipping costs are determined by the weight, dimensions, and destination of your order. You will see the total shipping cost displayed during checkout before confirming your purchase.

Tracking Your Order

After your order is shipped, you'll receive a confirmation email with a tracking number, allowing you to monitor your shipment's status online.

Returns Policy

Returns

If you're not fully satisfied with your purchase, you can return items within 14 days of receipt. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received.

We do not accept returns of used items unless they are faulty. Please ensure the product suits your needs before purchasing. Our expert team is here to help you choose the right product.

How to Initiate a Return

Contact our customer support team to start a return. You will receive return instructions. Please do not return the purchase to the manufacturer.

Refunds

We will inform you once we've received and inspected your return. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Refund Processing Time

Allow 5-7 business days for your refund to process after we receive your return. The actual time may vary based on your payment method and bank.

Missing Items

Check your order upon receipt. Report any missing items within 24 hours of delivery, including photos. Failure to report timely may result in non-replacement of the assumed missing items.

Order Cancellation

You may cancel your order any time before dispatch. Please call our support team immediately for cancellations. If the order is canceled after dispatch, it will be considered a return of an unwanted item.

Processing Returned Items

Faulty items will be tested and possibly repaired or replaced, or we may refund you fully or partially.

If returned products are in unsatisfactory condition, we may charge a handling fee of 20%, which could also invalidate the warranty. Returns without defects might incur a £20 inspection fee before being sent back to you.

Delivery Costs

The buyer is responsible for return postage in all cases. Delivery costs for returns are non-refundable.

Packaging and Transit

For warranty claims, return items must be well-packed to avoid transit damage. Include all original components. Use the original packaging if possible. We are not liable for any loss or damage during transit. All returns must include a returns reference number.

No Returns

Special order and customized products are non-returnable.